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Our Privacy Policy

Effective Date: October 14, 2025

NexGen ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains what personal information we collect, how we use it, how we share it, and your choices regarding our use of your information. This policy applies to the use of the NexGen website and the NexGen Box streaming device and services.

1. Information We Collect

We collect information to provide and improve our services to you. This includes:

  • Information You Provide: When you create an account, purchase a product, or contact support, we collect your name, email address, shipping address, and payment information.
  • Device and Usage Data: We automatically collect data about your NexGen Box and website usage, including IP address, device type, operating system, app usage, interaction with our services, and diagnostic logs.
  • Content Interaction Data: We collect information on the content you view (e.g., titles, duration, quality) to optimize streaming and recommend new content.

2. How We Use Your Information

We use the collected information for the following purposes:

  • Service Provision: To process your orders, deliver products, manage your account, and provide customer support.
  • Improvement and Development: To test, analyze, and improve the performance, stability, and features of the NexGen Box and our software updates.
  • Personalization: To recommend content, products, and features based on your viewing habits and preferences.
  • Communication: To send you important notices about your account, security, policy updates, and marketing communications (where permitted by law).

3. Data Sharing and Disclosure

We do not sell your personal information. We may share your data with the following parties:

  • Service Providers: Third-party companies that perform services on our behalf (e.g., payment processing, cloud hosting, analytics). These providers are contractually obligated to protect your data.
  • Content Partners: We share anonymous, aggregated viewing data with content providers (e.g., Netflix, Disney+) to help them measure performance and licensing fees.
  • Legal Compliance: If required by law, subpoena, or legal process, we may disclose your information to comply with governmental requests.

4. Data Security

We implement robust technical and organizational measures to protect your personal information against unauthorized access, use, or disclosure. These measures include data encryption, firewalls, and secure server hosting.

5. Your Choices and Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access and Correction: The right to request access to and correction of your personal data.
  • Opt-Out of Marketing: The right to opt out of receiving marketing and promotional emails from us by following the unsubscribe link in the email.
  • Data Deletion ("Right to be Forgotten"): The right to request that we delete the personal data we have collected about you, subject to certain exceptions.

To exercise any of these rights, please contact us using the details provided below.

6. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Effective Date." We encourage you to review this policy periodically.

7. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

NexGen Privacy Team

Email: privacy@nexgenbox.com

Address: 100 Tech Drive, Suite 8K, Silicon Valley, CA 94024

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